Access Gate Instructions

Directory Name: This is the name that will appear on the entry system at the gate. The system will display the first initial and last name of the person(s) occupying the unit. Your unit number will NOT appear on the directory system.

Resident Phone Number: This phone number will be called automatically by the access gate system when a visitor arrives. When you answer the phone, a two-way conversation is initiated with the person at the gate. Pressing ‘9’ on your phone will open the gate and end the call immediately. Each resident may have two phone numbers for the system to call. Please designate them as home and cell.

Resident Gate Access Code: This is the number that you will use to gain entrance to the gates if you are not using a ‘clicker’. The code cannot be a previously used number. You must create a NEW personal number.

When you are expecting a guest or any other non-residents, including workmen, deliverymen, movers etc., you should instruct them to use the directory system at the callbox located next to the vehicle and pedestrian entry gates. They will press # and see an alphabetic listing of last names. Next to the names will be a directory number. When the directory number is entered, the System will call the telephone number you provided to us on the attached form. Once the resident has answered the call, they have two options:

– Dial “9” to grant access

– Hang up or Dial an asterisk “*” to disconnect the call and deny access

When entry is granted by the resident, a beeping tone will sound at the callbox indicating that the gate is being opened and the system will automatically disconnect. You have 60 seconds to complete the call with the individual at the entry gate.

Ten seconds prior to the end of the 60 seconds the resident will hear a short tone warning them that the call is about to end.

If the resident is on the phone and has call waiting, they will be notified that someone is at the gate via the normal call waiting procedure. The caller ID from the gate access system is “Tuscany Square”.